June 3, 2020 - Air Products' customer engineer teams are responsible for the installation, start-up and maintenance of the equipment customers use every day to supply gas to their applications, such as tanks, tunnels, gasifiers, control panels, pipes, valves, control systems, telemetry, and more.
In locations difficult to reach because of the COVID-19 pandemic, augmented reality technology is affording a unique solution, providing versatility, cost savings, safety and more agile start-ups.
Having launched an augmented reality pilot program last year, Air Products ramped up in the early months of 2020 in response to COVID-19, increasing our scope to provide customers with a new level of support in challenging circumstances.
In Spain, for example, Air Products'/Carburos Metalicos' technicians recently used augmented reality to address an electrical issue with a frequency inverter during the start-up of a tunnel freezer. Usually, several Air Products' experts are on-site at a customer location to address similar issues, but an on-site technician—wearing augmented reality glasses, working hands-free, and interacting via audio—worked with a remote engineer to successfully address the customer issue in real time.
May 19, 2020 - Aluminum and steel producers are supplying essential products for medical, transportation, energy, communications, food, agriculture and other necessary supply chains during COVID-19.
As an example, one of our aluminum manufacturing customers increased production of extruded medical components for ventilators, hospital bed frames, analyzer chassis for coronavirus test kits, medical oxygen carts, MRI equipment parts, and more. This customer also produces extrusions used for emergency response and key infrastructure equipment.
We are proud to supply them gases, technology, and technical support to melt, process, and extrude high quality aluminum products for these critical industries.
Essential together during this challenging time.